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Privacy Policy

Privacy and Cookie Policy

We would like to provide you with clear and concise information about the personal data gathers, and exactly how you can view and control its handling.

On 25th May 2018, a new regulation comes into effect in the European Union, called General Data Protection Regulation. It provides strict and specific guidelines how personal data is collected and handled. This also affects companies and individuals that reside outside of the EU but collect data from EU citizens.

We completely agree that you should be able to see which information is gathered, why it is collected and how you can view it or opt-out altogether.

Privacy Policy

Table of contents

Who we are

We are the Catering Supplies Devon, delivering top quality catering products at competitive prices and owners of the website.

You will find more information about us, including our full address, on our website.

What personal data we collect and why we collect it


When you leave comments on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to us, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Information submitted through the contact forms on our site are sent to our company email.

While we keep these submissions for customer service purposes they are never used for marketing purposes or shared with third parties.


Cookies are essential for the effective operation of our websites and are used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

We do not use cookies to collect or record information on your name, address or other contact details.

Our site uses the following cookies:

  • Google Analytics cookies – these are set for monitoring and tracking visitors behavior on the site.
  • Shopping cart logged-in cookies – these are used by our shopping cart to authenticate logged-in visitors, password authentication and user verification.
  • Currency and language cookies – these are used by our shopping cart to improve the viewing experience and language.
Name of CookiePurpose
_gaGoogle Analytics cookie used to distinguish users on a website to generate statistical information about their use of the website (privacy policy)
_gatGoogle Analytics cookie used to throttles number of requests received by users
_gidGoogle Analytics cookie used to distinguish users on a website to generate statistical information about their use of the website
OCSESSIDEvery time you visit our website a session will be created. This allows you to add your products to cart and for the cart to "follow you" as you navigate around our website. Without this cookie you would be unable to purchase any products.
languageThis cookie is set to aid, as the name suggest, identifying your language. It can be used to change the language of our website for foreign speaking people.
currencyThis cookie is used to set the currency of our store. It will always be set to GBP as this is our sole currency.

What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off and you will not be able to shop and place orders online.

Embedded content from other websites

Articles on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website.


We use Google Analytics for our site for performance and monitoring

Who we share your data with

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. However, some data is transferred and/or stored with third-party services we use, like cloud-based services and payment processors. This is done as a way to provide you with a better overall service and user experience.

Here are the services we use to make our own service better for you:

  • PayPal – we use Paypal as one of our payment processor. During checkout, a client will provide login information and credit card info. This information is processed directly within this gateway payment and we do not save it on our sites.

Who can see your personal information

If you are not registered on our site, there is no personal information we have or can see about you.

If you are a customer or registered on our website with a Catering Supplies Devon account, your personal information can be accessed by:

  • Our administrators
  • Our support when they need to (in order to provide support) get the information about the client accounts and access.

How long we retain your data

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognise you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information, except for your password information.

How we protect your data and what data breach procedures we have in place

We protect customer data with the following site features:

In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being our customer (i.e. basic account information like an email address).

We are preparing a dedicated contact form that will allow you to request a copy of your data or its removal from our database.

You can find additional information about related topics on the following pages:

Contact information

If you have any questions about this policy or would like to make a complaint, please contact us by email

  • [full address and telephone]
  • Data controller The data controller responsible in respect of the information collected on this website is Lisa Brown.

Changes to this Policy

This Policy is active as of the date below and is updated from time to time. We will notify you via your registered email address or a notice on this website prior to any significant changes becoming effective regarding Personal Data. You should periodically review this page for the latest information.

May 25 2018